Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your use of co999, Bangladesh's trusted online gaming and sports betting platform. By creating an account, making a deposit, or placing any wager on co999, you enter into a legally binding agreement with us under these terms. If you do not accept any part of these terms, you must immediately stop using the platform.

co999 reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the platform after any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to remain informed of any updates.

2. Eligibility Requirements

To register and use co999, you must meet all of the following eligibility criteria. Failure to meet any of these requirements may result in account suspension or permanent closure:

• You must be at least 21 years of age at the time of registration. co999 strictly enforces the 21+ age requirement and reserves the right to request proof of age at any point.
• You must be a resident of or physically located in Bangladesh at the time of placing bets or engaging with real-money games on the platform.
• You must not already have an active or suspended co999 account. Each player is permitted only one account; duplicate accounts will be immediately closed and any balances may be forfeited.
• You must not be listed on any self-exclusion register or have been otherwise excluded from gambling services. If you believe you have a gambling problem, please contact our support team before registering.

3. Account Registration and Verification

When registering an account with co999, you agree to provide accurate, current, and complete information. co999 employs a Know Your Customer (KYC) verification process to confirm player identity and prevent fraud. The following conditions apply to all accounts:

• Players must submit a valid government-issued photo ID (National ID card or passport) when requested during the verification process.
• Account credentials including your username and password must be kept confidential. co999 accepts no responsibility for losses resulting from unauthorized access caused by your failure to secure your login details.
• co999 reserves the right to request additional verification documents at any stage of the account lifecycle, particularly before processing large withdrawal requests.
• Providing false or misleading information at registration constitutes a material breach of these terms and will result in immediate account closure. Any funds held in such accounts may be withheld pending investigation.

4. Deposits, Withdrawals, and Payment Methods

co999 supports a range of payment methods suited to Bangladesh-based players, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions are subject to the following conditions:

• Minimum deposit amounts and maximum withdrawal limits apply per payment method and may vary based on account verification status. Check the Payments page for current limits.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension.
• Withdrawal requests are processed within one to five business days, subject to completion of KYC verification. co999 reserves the right to delay withdrawals pending additional identity checks.
• co999 does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may apply their own charges. All amounts on co999 are displayed in Bangladeshi Taka (৳).

5. Bonuses, Promotions, and Wagering Requirements

co999 offers welcome bonuses, reload bonuses, free spins, and seasonal promotions to eligible players. All bonus offers are subject to the following general terms. Specific promotions may carry additional conditions stated at the point of offer:

• Bonuses carry a wagering requirement (rollover) which must be met before any winnings derived from bonus funds can be withdrawn. Standard rollover is 20x unless otherwise stated in the specific promotion.
• Free spins are valid for a limited time only (typically 7 days from issue). Any free spin winnings are subject to the standard rollover requirement before withdrawal is permitted.
• co999 reserves the right to cancel, modify, or withdraw any promotion at any time. Where a bonus has been issued in error, co999 may reclaim it from the player's account balance without prior notice.
• Bonus abuse, including but not limited to opening multiple accounts to claim the same offer, will result in immediate disqualification from all promotions and account suspension.

6. Responsible Gaming Policy

co999 is committed to promoting responsible gaming practices. We provide a range of tools and resources to help players maintain control over their gambling activity. co999 strictly serves players aged 21 and above only:

• Players may request deposit limits, loss limits, or session time limits through the account settings or by contacting support. These limits take effect immediately upon request.
• Players who feel their gambling may be becoming problematic can opt for a temporary cooling-off period (24 hours to 6 weeks) or a permanent self-exclusion. During self-exclusion, no new accounts may be opened.
• If you are concerned about your gambling habits or those of someone you know, we encourage you to reach out to our support team at [email protected] for confidential guidance and assistance.

7. Prohibited Activities

The following activities are strictly prohibited on co999. Any player found to have engaged in these activities will face immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Fraud, money laundering, or any attempt to use the platform for financial crimes, including the use of stolen payment cards or misappropriated funds.
• Collusion with other players or with co999 staff to manipulate game outcomes or exploit platform vulnerabilities in an unfair manner.
• Use of automated bots, scripts, software exploits, or any other artificial means to gain an unfair advantage over other players or the platform itself.
• Attempting to access co999 from a jurisdiction where online gambling is explicitly prohibited by local law, or assisting others in doing so.

8. Intellectual Property

All content on co999, including but not limited to brand logos, graphics, game interfaces, text, software, trademarks, and design elements, is the exclusive property of co999 or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any co999 content without prior written permission. Unauthorized use of co999's intellectual property may result in legal action.

9. Privacy and Data Protection

co999 is committed to protecting your personal data in accordance with applicable privacy laws. The collection, use, storage, and sharing of your data are governed by our Privacy Policy, which forms part of these Terms and Conditions. By using co999, you consent to the processing of your personal information as described in the Privacy Policy. We use SSL encryption and other industry-standard security measures to protect your data at all times.

10. Limitation of Liability

To the fullest extent permitted by applicable law, co999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the platform. This includes, without limitation, loss of profits, loss of data, or business interruption, even if co999 has been advised of the possibility of such damages. co999's total aggregate liability for direct damages shall not exceed the total amount deposited by you in the 30 days preceding the claim.

11. Amendments to Terms

co999 reserves the right to amend, update, or replace these Terms and Conditions at any time. Significant changes will be communicated to registered players via email or in-platform notification. Your continued use of co999 following the posting of revised terms constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising out of or in connection with these terms or your use of co999, you agree to first contact our customer support team to seek an amicable resolution. co999 is committed to resolving player disputes fairly and promptly. If a dispute cannot be resolved informally, the parties agree to submit to the jurisdiction of the relevant competent authority.

13. Contact and Support

If you have any questions about these Terms and Conditions, need clarification on any provision, or wish to raise a complaint, please contact the co999 support team. Our team is available to assist you and can be reached at [email protected]. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).