Privacy Policy

Introduction

Welcome to co999, Bangladesh's trusted online gaming destination. This Privacy Policy explains how co999 ('we', 'us', or 'our') collects, uses, stores, and protects the personal information you provide when you access our website at https://co999.ws, create an account, place bets, or use any of our services — including cricket betting, live casino, slots, crash games, and fish games.

By using our platform, you agree to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. This policy is intended for adults aged 21 and above. co999 does not knowingly collect personal data from individuals under the age of 21.

Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, co999 collects several categories of personal information:

• Registration data: full name, date of birth, email address, mobile number (used for bKash, Nagad, or Rocket verification), and your chosen username and password.
• Identity verification documents: national ID card (NID), passport copy, or other government-issued identification as required by our Know Your Customer (KYC) process.
• Financial data: transaction history, deposit and withdrawal records, and mobile financial service account references (bKash, Nagad, Rocket, Upay). We do not store full payment credentials on our servers.
• Technical and usage data: IP address, device type, operating system, browser version, pages visited, session duration, game history, betting patterns, and referral source.
• Communication data: messages exchanged with our support team, feedback you submit, and any voluntary information you share in surveys or promotional activities.

How We Use Your Information

co999 processes your personal information only for legitimate purposes directly connected to operating a trustworthy online gaming platform. The specific purposes include:

• Account creation, verification, and management — including confirming your age (21+) and identity in line with our responsible gaming obligations.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Delivering and improving our gaming services — including cricket betting, live casino, slots, Phoenix Rises, and All-Star Fishing — based on your preferences and activity.
• Sending service-related communications such as account alerts, transaction confirmations, security notifications, and promotional offers (you may opt out of marketing at any time).
• Fraud prevention and platform security — detecting suspicious activity, preventing unauthorized access, and safeguarding all players on the co999 platform.
• Complying with applicable legal requirements, responding to lawful requests from competent authorities, and enforcing our Terms and Conditions.

Payment Data and Mobile Financial Services

co999 supports deposits and withdrawals via leading Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you make a deposit or request a withdrawal, the payment is processed through a secure third-party payment gateway. co999 does not store your full bKash PIN, Nagad PIN, card number, CVV, or any sensitive authentication credentials on our servers.

Transaction reference identifiers and payment status records are retained for accounting, dispute resolution, and fraud monitoring purposes. All such data is held under strict access controls and encrypted at rest. Players based in Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh benefit from the same level of data protection regardless of their location within the country.

Cookies and Tracking Technologies

co999 uses cookies and similar tracking technologies to provide a functional, personalised, and secure gaming experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: required for the site to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytical cookies: help us understand how players interact with our platform so we can improve navigation, content, and game recommendations.
• Preference cookies: remember your language choice, notification settings, and other customisations to enhance your return visits.

You can control cookie preferences through your device browser settings. Please note that disabling essential cookies may affect platform functionality. By continuing to use co999 after accepting these terms, you consent to our use of cookies as described above.

Sharing of Your Information

co999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and technology partners: payment processors (bKash, Nagad, Rocket, Visa, Mastercard), game platform providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), fraud detection services, and cloud hosting providers — all bound by strict data-processing agreements.
• Legal and regulatory obligations: when required by applicable law, a court order, or a lawful request by a competent government authority. In such cases we will only disclose the minimum data necessary.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction. We will notify you via platform notice or email if such a change occurs.

Data Retention

co999 retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. In practice, account and transaction records are typically retained for a minimum of five years following account closure to satisfy financial record-keeping obligations and to enable effective resolution of any disputes that may arise.

When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. You may request earlier deletion of certain non-essential data by contacting our support team, subject to any overriding legal retention requirements.

Data Security

Protecting your personal information is a core commitment at co999. We implement industry-standard technical and organisational security measures including SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive data at rest, strict role-based access controls so that only authorised personnel may handle personal data, regular security assessments and vulnerability testing, and multi-factor authentication options for player accounts.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users promptly and take all necessary remediation steps. We strongly encourage you to use a strong, unique password for your co999 account and to enable all available security features.

Your Rights

As a co999 player, you have several rights with respect to your personal information. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request correction without undue delay.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restriction of processing: you may request that we limit the way we process your data in specific situations, for example while a correction request is being assessed.
• Right to withdraw consent: where our processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We aim to respond to all rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it. There is no charge for making a rights request.

Children's Privacy

co999 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from anyone under the age of 21. If we become aware that personal data has been collected from a minor without verifiable parental consent, we will delete such data immediately. If you are a parent or guardian and believe that your child has provided personal information to co999, please contact us at [email protected] so that we can take prompt corrective action.

Third-Party Links and Integrations

The co999 platform integrates with third-party game providers and payment processors to deliver a full gaming experience. While these providers are carefully vetted and bound by data-processing agreements, their own privacy practices are governed by their respective privacy policies. co999 is not responsible for the privacy practices of third-party providers. We encourage all players to review the privacy policies of any third-party services they interact with through our platform.

Changes to This Privacy Policy

co999 reserves the right to update or modify thisPrivacy Policy at any time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of co999 following the posting of changes constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Significant updates will always be communicated clearly and in advance where operationally possible, giving you adequate time to review the changes before they take effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way co999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your enquiry promptly and transparently.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.